Contact
Everything runs through one Telegram desk: setup trouble, trial requests, billing, and questions about what is in the catalogue. Pick whichever is closest below and the message opens with the subject already filled in.
What are you writing about?
Setup or playback
@ProAssist24Trial request
@ProAssist24Billing or refund
@ProAssist24Channel or title check
@ProAssist24
Before you write about a playback problem
Three details turn a slow exchange into a fast one: the exact channel name, the time it happened, and the device and app you were using. Without those we are guessing.
Response times
Most messages are answered within a couple of hours during the working day. Trial requests sent overnight are handled the next morning.